Support
Contact us
A real person reads every one of these. Pick the desk that matches what you need — it reaches the right people faster than a general enquiry.
Response within 24–48 hours · English and Hindi · CampusLoop Inc.
01Where to write
- General support
Account access, verification trouble, bugs, anything that isn't covered below.
- Safety and harassment
Ragging, threats, doxxing, or a student in distress. Escalated ahead of the queue.
- Privacy and data
Data access, correction, or deletion requests under the DPDP Act, 2023.
- College partnerships
Onboarding an institution, verifying a domain, or campus ambassador programmes.
- Press
Media enquiries and brand assets.
02Something urgent
If a student is in immediate danger, contact emergency services before you contact us. The national helplines are listed on the safety page, and they are free and staffed around the clock.
To report a specific post or account, use the report control on the post itself — that routes into the moderation queue with the context already attached, which is faster than describing it over email.
03Add your college
If your institution's email domain is not recognised during sign-up, you can request it directly from the college directory — that form goes straight into the verification queue. Write to the partnerships desk if your college wants an official hub with administrator access.
04Statutory contacts
Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023.
- Grievance Officer
Acknowledgement within 24 hours, resolution within 15 days.
- Data Protection Officer
Response within 24–48 working hours.
- Entity
- CampusLoop Inc.
Registered in India.